LATIN MOTION MEMBERSHIP POLICY AND TERMS & CONDITIONS

CANCELLATIONS AND REFUNDS

General Refund Policy
Refunds: Latin Motion offerings, including memberships and services, are non-refundable.

Membership Cancellation
Cancellation Eligibility: Memberships can be cancelled at any time with specific conditions.
Cancellation Fee: Cancellation of Bronze, Silver, or Gold memberships incurs a fee of 50% of the remaining balance.
Prepaid Memberships: For fully paid memberships, we will issue a credit worth 50% of the remaining duration.

Non-Membership Cancellations
Cancellation Window: Non-membership products like the 8 Class Pass are non-refundable 24 hours post-purchase.
Administration Fee: A $50 administration fee applies to cancellations made within the 24-hour purchase window.

Process of Membership Cancellation
Request Process: Members wishing to cancel must send a written email notice to info@latinmotion.sydney
Notice Period: Please allow at least 5 business days for the cancellation process.
Outstanding Balances: Ensure all dues are paid prior to cancellation.

MEMBERSHIP ADJUSTMENTS

Transfers
Transferability: Bronze, Silver, and Gold Memberships can be transferred, subject to approval.

Start Date Changes
Date Adjustment: Requests for membership start date changes are valid only before the original start date.

LATIN MOTION'S RIGHTS

Cancellation Rights
LM Cancellation: We reserve the right to cancel memberships for non-compliance with payment policies.

SUSPENSIONS

General Suspension Policy
Suspension Eligibility: Bronze, Silver, and Gold Memberships can be suspended up to specified durations.
Excess Duration Charge: Suspensions beyond the specified limits are subject to a $20 per week charge.

Membership Specific Suspensions
Duration by Membership:
3-Month Membership: Up to 1-month suspension.
6-Month Membership: Up to 2-month suspension.
12-Month Membership: Up to 3-month suspension.
Medical Suspensions
Medical Suspension: Suspensions due to medical reasons are allowed with proof of a medical certificate.
Duration Limitation: The maximum suspension is half the total membership time.

CLASS PASSES

8 Week Full Term Pass
Activation Requirement: Must be activated within six months from the purchase date.
Refund Policy: Non-refundable.
Suspension Policy: can be suspended or paused at a rate of $10 per week.
Advance Payment: Must be paid in full before booking.

STUDIO OPERATIONS

Public Holidays and Breaks
Class Cancellation: Classes may be canceled on public holidays and during Latin Motion's annual breaks.

FEE POLICY

Fee Increase Notice: We may increase fees at any time with reasonable notice.
Applicability: any fee increase will apply to new memberships only, existing memberships will continue on the rate that was committed to at the outset of the membership.

STUDIO CONDUCT

Entry and Participation
Refusal of Entry: LM holds the right to refuse entry to ensure compliance with class etiquette and policies.
Class Attendance
First-Come, First-Serve: Class capacity is limited, and attendance is managed accordingly.

STAFF AND PRIVACY

Staff Code of Conduct
Professionalism: Staff must adhere to professionalism, punctuality, and excellence in customer service.

Privacy Commitment
Data Protection: Latin Motion commits to protecting personal information